How to Capture and Submit Network Logs from Your Browser

Modified on Tue, 07 May 2024 at 12:09 PM

If you are experiencing issues with our browser-based product console, providing us with network logs can help diagnose and resolve the problem. This guide will walk you through the steps to capture network logs from Chromium-based browsers (such as Google Chrome, Microsoft Edge) and Mozilla Firefox.

For Chromium-based Browsers (Google Chrome, Microsoft Edge):

  1. Open Developer Tools:

    • Right-click anywhere on the webpage and select Inspect, or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac).
  2. Navigate to the Network Tab:

    • Click on the Network tab at the top of the Developer Tools panel. If you don't see the Network tab, you may need to expand the Developer Tools window or click on the >> icon to reveal more tabs.
  3. Set Up the Filter:

    • Use the filter bar at the top of the Network tab. Enter the hostname of our service (e.g., lightwave-console.example.com) to ensure that only relevant network traffic is recorded.
  4. Reproduce the Issue:

    • Clear any existing logs by clicking the No entries (circle with a line) icon, or press CTRL+L. Then, reproduce the issue you are experiencing while the Network tab is recording. Ensure to perform the actions that cause the issue.
  5. Save the Log:

    • Right-click within the Network table and select Save all as HAR with content.
  6. Send the Log File to Support:

    • Attach the saved .har file to an email or a support ticket and send it to our support team for analysis.

For Mozilla Firefox:

  1. Open Developer Tools:

    • Right-click on any element of the webpage and choose Inspect Element, or press Ctrl+Shift+I (Windows/Linux) or Cmd+Option+I (Mac).
  2. Access the Network Tab:

    • Click on the Network tab in the Developer Tools interface. If it’s not visible, you might need to click on the >> icon to see more options.
  3. Apply the Filter:

    • Enter the hostname of our service (e.g., lightwave-console.example.com) in the filter bar to focus the logs on interactions with our site.
  4. Record the Issue:

    • Click the clear button (trash can icon) to remove old data. Then reproduce the problem while the Network monitor is active.
  5. Export the Network Log:

    • Right-click within the Network panel and choose Save All As HAR.
  6. Submit the Log File:

    • Email the .har file or attach it to your support ticket and send it to our support team.

Important Security Note:

Before you capture and share a HAR file, please be aware that these files can contain sensitive information from your browsing session. This includes personal data, cookies, API keys, and possibly passwords, depending on the form data submitted during the recording.

Steps to Protect Sensitive Information:

  1. Review the HAR file: Open the HAR file in a text editor or HAR viewer and review the contents. Ensure that you remove or redact any sensitive information that should not be shared.

  2. Limit Recording Duration: Only record the network traffic while reproducing the issue to minimize the amount of data captured.

  3. Secure Transmission: Always use secure methods, such as encrypted emails, secure file transfer, or upload to our support portal when sending the HAR file to support.

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