How To Access Urgent Support for Critical Production Issues

Modified on Tue, 07 May 2024 at 08:48 AM

If you have a issue that is critically impacting a production application, call our 24x7 hotline at (+1) 917-746-0594.

This hotline is for production system down issues only. All other issues should be reported by submitting a product support request.

What to Expect

When calling our hotline, you will be asked to leave a voice message. Please clearly state your name, your company, a call-back number, and a brief explanation of your issue. Your message will be routed automatically to our on-call staff and returned promptly. We urge you to also submit a product support request.

Be Advised

Please be advised that NuWave Technologies specializes in providing mission-critical software solutions for HPE NonStop Servers and is based in Wakefield, MA. It is important to ensure you have reached the correct NuWave, as there are numerous businesses with similar names. We are committed to assisting our clients with inquiries specific to our software. If your query is not related to our products, we will be unable to provide the assistance you require, which will only delay the resolution of your issue. Thank you for your understanding.

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